![]() Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step. Next, contact Bitdefender Consumer Support by e-mail:Īfter that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. (thanks to for the steps provided above)Ĭreate a log file on your Windows device using Bitdefender Support Tool, by following these steps:Ĭreate a log file on your Windows device using BDsysLog, by following these steps: Please help me understand what is going on!Ģ) Open run command and run below command one by one:ģ) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply. I tried deleting the cache and history and uninstalling chrome and brave which DID NOT WORK To be clear: The website I enter is COMPLETELY SAFE in fact i have been using it for a year and I can enter it via any other PC or mobile phone without any anti-virus notificationsīitdefender detects it as a virus on my PC only! When the bot enters the website it detects the virus at this path:Ĭ:\Users\user1\AppData\Local\Temp\scoped_dir10244_1140512788\Default\Cache\Cache_Data\f_000004 Then I decided to totally uninstall Malwarebytes before trying again to reinstall it. ![]() The reinstall froze when about 30 complete. ![]() ![]() When I open chrome and enter the website manually it detects it at this path:Ĭ:\Users\user1\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default\Cache\Cache_Data\f_00026 Malwarebytes will not deinstall I found that Malwarebytes (paid version) did not launch when I asked it to, so I figured I would simply reinstall it. Hey, so I'm running a bot that opens multiple chrome threads on a 1 specific website for a year each thread with a different proxy.Ī few days ago I switched proxy providers for the bot and now I see every time that the website gets opened whether it's by me manually on firefox/chrome/brave or by the bot, bitdefender detects an infected file with a trojan at the cache/temp folders ![]()
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